Shock! The warranty period of spectacle frames is divided according to this
China Consumer News reported (Reporter Xu Wenzhi) that the glasses frame accessories broke, the merchant said that the warranty period has expired and cannot be guaranteed. The warranty period of the glasses frame with a price of more than 2,000 yuan is only 9 months, which makes consumers find it difficult to accept. Recently, a reporter from the China Consumer News launched an investigation based on the problems reported by consumers, and a wonderful "rule" surfaced-the spectacle frame actually determined the length of the warranty period according to the price level.
Consumers questioned:
The warranty period is only 9 months
On October 2, 2016, Mr. Qiu, a consumer of Xi'an, went through an optometry at a branch of Xi'an Porto Glasses Co., Ltd. (abbreviated to Porto Glasses Company) and purchased a pair of frameless eyeglass frames at a price of 2240 yuan, and also chose 1460 Yuan lens. In mid-September this year, Mr. Qiu discovered that the temple clip of the spectacle frame was broken and could not be used normally. On September 18, Mr. Qiu went to the Wave Optical Company for repair. The Wave Optical Company informed Mr. Qiu that the spectacle frame has passed the warranty period, and the broken clip has no spare parts and cannot be repaired. Only the spectacle frame and lens can be re-selected. In this regard, Mr. Qiu found it difficult to accept.
Mr. Qiu told reporters that according to the after-sales service commitment of Wave Optical, the warranty period for the glasses frame he purchased was only 270 days. "The warranty period for general products is one year, and why the wave glasses frame is only 9 months. If the one-year warranty period is implemented, the after-sales problem of the glasses frame can be solved, and I do n’t have to pay for the glasses frame and lenses. Mr. Qiu told reporters.
Reporter investigation:
The length of the warranty period is linked to the price
The China Consumer News reporter found in the after-sales service commitment on the back of the glasses order for the glasses of Wave, the first paragraph 3 stipulates that the warranty period for frame glasses is less than 500 yuan for 90 days, and the warranty period for 501-1500 yuan is 180 days. , The warranty period of more than 1,500 yuan is 270 days.
A salesperson of the Xiaozhai shop of the Wave Optical Company confirmed to reporters that the glasses frames sold by the company did divide the warranty period according to the price. The reporter found at the store's 3rd and 4th floor frame sales counters that most of the glasses frames sold here do not have the item "production date and batch number" on the certificate.
The sales staff of another well-known spectacles chain company "Northwest Spectacles Store" in Xi'an told reporters that the glasses frames sold by the company are also based on the price level. The warranty period for glasses frames under 200 yuan is 3 months, and the warranty period is 200-500 yuan. Half a year, the warranty period of more than 500 yuan is 1 year. The reporter found in the company's store on East Street that most of the markings and certifications on the temples of the spectacle frames do not have a frame production date.
The reporter then visited some eyeglass frame sales shops in the main commercial area of ​​Xi'an, and found that most of the eyeglass frame sales companies adopted regulations similar to those of Wave Optical Co., Ltd. and Northwest Optical Co., Ltd. in terms of eyeglass frame warranty, that is, according to the price Divide the warranty period.
Ding Pei, manager of Xi'an Botao Glasses Chain Co., Ltd., told reporters that the warranty period provided by eyeglass frame manufacturers to sales companies is generally 1 year. From the factory to the wear of the consumer, it is necessary to reserve time for sales and also to the seller. Leave a period of free time to the manufacturer to replace accessories. At present, the warranty period of the glasses frames provided by Wave Optical is up to 9 months.
Why do the warranty periods of eyeglass frames vary? In the face of reporters' questions, Ding Pei said that the quality of spectacle frames at different prices is also different, and the high-priced spectacle frames generally have a longer warranty period.
Expert advice:
The unified warranty period is 1 year
The head of the glasses inspection station of Xi'an Metrology and Technology Research Institute told reporters that at present, China has established national mandatory standards for spectacle frames and spectacle lenses, but none of them clearly stipulates their warranty period. Each sales enterprise formulates the corresponding warranty period according to its own experience. The problem with the spectacle frame is whether it is the cause of pressure (external force) or its own quality problem. From the perspective of detection, it is not easy to draw conclusions. Consumer disputes can only be resolved through consultation between consumers and operators.
Wei Heping, deputy secretary general of the Shaanxi Provincial Consumers Association, believes that the current National Catalogue for the Implementation of Three Guarantees does not include eyewear frames and other daily necessities. The after-sales service standards, including the warranty period, formulated by eyeglass frame sales companies The enterprise standards are not uniform in content and are confusing. It is recommended that the unified warranty period of each spectacle frame sales enterprise is 1 year, ending the current chaotic situation of the spectacle frame sales enterprise after-sales standard "fighting each other".
In addition, Wei Heping stated that according to Article 15, paragraph 5, of the Product Quality Law and Article 20 of the “Shaanxi Provincial Consumer Rights Protection Regulations†that had just been revised, some products that are prone to damage during use For example, such expensive glasses frames purchased by Mr. Qiu, the manufacturer should indicate warning signs such as the correct use method on the product logo.
China Spectacles Trading Network is an e-commerce platform focused on spectacle frames under China Net Library, which gathers all the upstream and downstream enterprises in the country to purchase and wholesale. Provide consumers with professional glasses frame trading platform and information. So those who want to buy, hurry up and buy it! The above information is from China Spectacles Trading Network:
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