Furniture custom chaos to buy more need to be cautious
"Minimum discount" is not the lowest, the pricing method is tricky
In the development trend of the home furnishing industry in the past two years, customization definitely occupies an important seat. Customization comes from people's individual needs. The furniture with “customized†signboard always gives people a feeling of “high quality and high priceâ€. However, the market has a lot of problems and chaos. How should consumer rights be maintained when problems are encountered?
There is a difference between deposit and deposit.
At the beginning of the year, Ms. Li of Wenling customized a cloakroom at a local furniture store. At that time, the store's salesperson told Ms. Li that this was “the first event after the year, as long as the 10,000 deposit was paid in advance, we could enjoy an unprecedented 20% discountâ€. Ms. Li listened to her heart and then paid a deposit of 10,000 yuan.
But half a month later, Ms. Li once again passed the furniture store, but found that the door of the store actually wrote a slogan of “prepaid deposit, enjoy a 75% discountâ€. In half a month, the discount was reduced. Ms. Li felt that she had gone to the store and asked the store to return the deposit. However, the store owner explained that because the store was closed for less than one year, there were not many preferential activities. The 20% discount on the external publicity was unprecedented. "The 75% discount is proposed by the head office, so there is no deception of consumers." The person in charge of the furniture store said.
Ms. Li went to the local market supervision and management department to complain. However, Ms. Li previously paid a deposit instead of a “depositâ€, unless the merchant did not fulfill the agreement, otherwise it could not be returned. The staff patiently explained the meaning of the "deposit" to Ms. Li. After mediation, the store gave the Ms. Li a price of 580 yuan in the wardrobe rotating mirror, and the matter came to an end.
Cabinet pricing is more greasy
In addition to the cloakroom and the closet, the cabinets are also “frequent customers†in the custom design of the furniture, and the custom cabinets are also relatively complex and high-priced products. Recently, Wenling City Market Supervision Administration has mediation of a consumer dispute caused by the cabinet pricing method. Mr. Zhang saw a European cabinet at a local cabinet firm. At that time, the salesperson of the commercial bank calculated the price according to the size of Mr. Zhang. The price given was 40,000 yuan. Mr. Zhang felt that the price was quite right and he delivered a deposit of 5,000 yuan.
When the water and electricity were installed and the tiles were attached, when Mr. Zhang installed the cabinet, Mr. Zhang received a quotation from the cabinet firm. The quotation stated that the total price of the cabinet booked by Mr. Zhang was 45,000 yuan. "I have calculated it before, it is 40,000 yuan, how has it become 45,000 yuan?" Mr. Zhang is very confused about the price difference of 5,000 yuan.
“The first quotation only included cabinets, decks, countertops, but did not include hardware and accessories such as chains, bowls, seasoning baskets, gas tubes, etc., so the final quotation was 5,000 yuan more. In fact, it was given to Mr. Zhang’s quotation. It has been written clearly." The person in charge of the cabinet firm also explained the doubts of Mr. Zhang, but this did not satisfy Mr. Zhang. He believes that he does not understand the pricing method of the cabinet, and the business clerk did not explain clearly when he booked the cabinet. Now the total price of the cabinet exceeds his budget, which makes him unacceptable. Finally, after the mediation of the staff, the two sides took a step back and finally set the transaction price of the cabinet to 42500 yuan.
After-sales service into focus
After installing the product, it does not mean that the shopping trip has come to an end. Custom furniture is a product that combines multiple processes and multiple parts. The performance depends not only on the quality of the product itself, but also on the installation process. As a multi-part assembly product, custom furniture is not properly maintained during installation or use, and it is easy to cause various problems. The problem of broken table tops, large gaps in cabinet doors, and timely maintenance by manufacturers will undoubtedly add to the lives of consumers. Many troubles. Many stores and manufacturers refused to provide after-sales service on the grounds of improper use of consumers, and the resulting consumer disputes are not uncommon.
To this end, Wenling City Market Supervision Administration hereby reminds consumers that the purchase of custom furniture should do the following three points: First, it is best to use the products of big brand manufacturers with higher credibility, and at the same time, take a look and learn more. , shop around, choose the best; second, when signing the contract, the furniture, size, price, material and delivery time and other important content are detailed, and distinguish the difference between "deposit" and "deposit"; The "five-year warranty, lifetime maintenance" and other after-sales commitments must have written vouchers, and should not be convinced of verbal commitments.
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