Alipay self-service cash register is here, can it be done this time?

2023-04-16 07:08:08

Recently, some netizens discovered that a self-service cash register that can "face-swipe" appeared in some domestic convenience chain stores. According to the editor, this is the official self-service cash register of Alipay. It is the self-service cash register project "LOT" launched by the Alipay business department recently. The product. In some stores of Tiantian chain convenience stores, after customers buy something, staff will guide them to the self-service cash register to check out. No cashier is needed throughout the process. Customers will sequentially buy the goods through the QR code scanning place below the self-service cash register. After the customer scans the product and checks whether the product information and price are consistent, click pay and then scan the code to pay.

Alipay official self-service cash register

Pain points of traditional cash register

As the first line of the retail industry, supermarkets and supermarkets are more dispersed in the peak shopping period of the day, generally from 8 to 9 in the morning, 12:30 to 2 at noon, and 7 to 9 at night The flow is relatively large, and the flow of people in other periods is relatively small. There are many checkout counters in large supermarkets, but every time you go to the shopping checkout, you will find that there are not many open checkout counters, maybe half of them, which greatly affects the efficiency of the checkout. Why is this so? This involves a series of factors such as labor costs. If the cashier is recruited and the staff rotation is considered, the actual number of employees may be more than the actual number of counters. Although this can greatly improve the customer's shopping experience, but The front desk of the supermarket has to spend at least twice the salaries of the existing employees, and due to the particularity of the cashier work, the work intensity of the cashier is not always saturated, which greatly wastes human resources. Based on the above factors, the supermarket has made its choice and sacrificed customer experience to save costs. This is the helplessness of the supermarket and a major pain point of the traditional cash register model.

Someone cashier

New self-service cash register model

The self-service cash register is a cash register method that has emerged in recent years. It aims to reduce the labor cost and customer waiting time of supermarkets to improve customer satisfaction. In order to solve the pain points of the traditional cash register model and to cater to the Internet development trend, major supermarkets New models of self-service cash register have been introduced or introduced. The manned cash register and the self-service cash register are used together. Fresh, weighed and other hard-to-scan goods are guided to the man-made cash register, and the packaged goods are directed to the self-service cash register. This new model can effectively play a diversion role, improve cash register efficiency, reduce shopping payment waiting time, and improve customer consumption experience. This is the trend and the business opportunity. So in recent years, more and more companies have entered self-service cash registers. In order to seize consumers' access to user payment, Internet giants are also involved.